Customer Support

Copperleaf COVID-19 Update

The health and safety of our clients, employees, partners, and communities worldwide is our top priority. The situation regarding the COVID-19 virus continues to evolve rapidly, and Copperleaf is adapting to the challenges this pandemic presents to our clients and our business.

We continue to deliver the same level of service you are accustomed to receiving from Copperleaf. We are supporting clients remotely via online teleconference and collaboration tools, and our support desk, and will tailor our approach to meet your needs as they evolve. Please keep the lines of communication open and and let us know if there is anything we can do to assist or support you during this time.

Thank you for providing the essential services that keep our communities safe and connected. We appreciate your support as we navigate this evolving situation together.

Providing Extraordinary Experiences

Get the expertise you need when you need it

We recognize that our customers use Copperleaf® Decision Analytics Solution to manage business-critical and time-sensitive information. Our comprehensive support and maintenance services ensure our customers have access to Copperleaf™ staff, systems and information at all times to resolve technical issues rapidly and efficiently.

Maximize your return on investment

Our highly trained customer service representatives are co-located in Vancouver with the product development and customer experience teams, allowing easy and rapid collaboration. In addition to handling support issues on demand, our support team carries out monthly calls with each customer to ensure organizations are getting the most out of their investment in Copperleaf Suite.

Our Asset Management department facilitates the planning and management of engineering and operations groups for our natural gas distribution operations across three states in North America. Our mission is to give our work groups a powerful tool and provide support for them as they use the tool. The software we chose is Copperleaf Suite. The first-rate support we receive from Copperleaf makes it possible for us to provide first-rate support for our employees.

JIM HENRY Coordinator of QA and Training, Asset Management, ONE Gas

My experience working with the Copperleaf team has just been excellent. The people are really easy to work with. They seem very interested in making us a winner. That’s the way the relationship has been: we give them a problem and they solve it.

NICK READ Manager, Generation Maintenance Engineering, Manitoba Hydro

Support Portal

If you’re a Copperleaf Administrator at your company, please log in to our customer support portal to access online resources and ask questions.


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