Providing Extraordinary Experiences

Customer Support

Testimonial Gas Storage - Copperleaf Decision Analytics
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Get the expertise you need when you need it

We recognize that our clients use our decision analytics solutions to manage business-critical and time-sensitive information. Our comprehensive support and maintenance services ensure clients have access to Copperleaf® staff, systems, and information at all times to resolve technical issues rapidly and efficiently.

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Maximize your return on investment

Our highly trained customer service representatives are co-located in Vancouver with our product development and customer experience teams, allowing easy and rapid collaboration. In addition to handling support issues on demand, our support team members hold monthly calls with each client to ensure organizations are getting the most value out of their investment in our solutions.

From the start, it was clear that the Copperleaf team were always focused on customer satisfaction and the success of the project. They really went the extra mile to understand our processes and business needs.

Dimitri Coletti

Portfolio Analyst

Elia

Our department facilitates the planning and management of engineering and operations groups for natural gas distribution operations across three states in North America. The first-rate support we receive from Copperleaf makes it possible for us to provide first-rate support for our employees.

Jim Henry

Coordinator of QA and Training, Asset Management

ONE Gas

My experience working with the Copperleaf team has just been excellent. The people are really easy to work with. They seem very interested in making us a winner. That’s the way the relationship has been: we give them a problem and they solve it.

Manitoba Hydro

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Support Portal

If you’re a Copperleaf system administrator at your company, please log into our customer support portal to access online resources, request technical assistance, or ask questions. Alternatively, email supportticket@copperleaf.com to open a support ticket. Note that only Copperleaf clients can open tickets.

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Contact Customer Support

Have a technical issue and can’t access our Support Portal? We’re here to help.

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