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Product Support Analyst – Database and ETL

 

Location: Canada, ideally greater Vancouver area

Copperleaf’s enterprise software helps some of the world’s largest firms make better strategic decisions. We have a track record of delivering award-winning, industry-changing solutions that enable our clients to operationalize their ESG and sustainability strategies. Our solutions empower them to build optimal investment plans that proactively manage risk, improve performance, and maximize value for every dollar spent. Join our team as we continue to enable our clients to build more resilient and sustainable infrastructure.


The opportunity:

We are seeking an experienced Oracle Database and ETL Product Support Analyst to join our Cloud Operations team. As an integral part of our team, you will collaborate with the Support, SRE, and Product Development teams to ensure the smooth operation of our Oracle databases and ETL applications. This role requires a strong understanding of Oracle databases, AWS RDS, ETL processes, and the ability to troubleshoot and resolve issues. The successful candidate will have excellent communication skills and the ability to work in a fast-paced, dynamic environment.

 

Key responsibilities:

  • Provide support to multiple teams by troubleshooting and resolving Oracle-related application issues, including long-running and frequently running SQL queries, failures in our reporting ETL application (Reporting Data Source or RDS), and issues with client-managed on-premises Oracle databases
  • Assist cloud operations team in managing their fleet of Oracle databases, including AWS RDS instances, by conducting performance analysis and tuning, creating procedures, consulting on tools, procedures, and best practices, and resolving database-related problems
  • Advise software development team on industry common and best practices regarding Oracle security and administration, database design for scalability and performance, query performance optimization, and internationalization
  • Develop SQL queries and repair/migration scripts as needed
  • Gain a deep understanding of functional aspects of our software suite and how they support our clients' business processes

 

Your background:

  • Minimum 5 years of experience administering Oracle databases, particularly Standard Edition
  • Experience supporting AWS RDS
  • 2+ years of experience working with ETL applications
  • Familiarity with data warehouses, specifically Kimball-methodology design ("star schema")
  • Exposure to complex enterprise software application support
  • Strong understanding of IT concepts and principles, with ability to interact effectively with clients' IT and DBA teams
  • Experience working with software development teams, with solid understanding of release cycles
  • Willingness to occasionally be on-call during Canadian holidays and weekends

In addition to the above, the ideal candidate will possess the following skills and experience:

  • Proven experience in Oracle Database support and administration, including installation, configuration, performance tuning, backup and recovery, and security management
  • Familiarity with AWS RDS and experience in provisioning, monitoring, and maintaining Oracle RDS instances
  • Strong understanding of ETL processes, including data extraction, transformation, and loading
  • Proficiency in SQL and scripting languages for developing queries, repair/migration scripts, and automation tasks
  • Ability to understand functional aspects of our software suite and how they support our clients' business processes

 

Salary:

The typical hiring range for this position is from $85,000 CAD to $110,000 CAD annually. The salary offered is based on market location and may vary depending on skills, experience, and internal equity. We offer a comprehensive benefits package and perks as a part of our compensation package.

We encourage all qualified applicants to apply, regardless of their current salary expectations.

 

About you:

  • Detail-Oriented: You have an eye for detail and can identify trends and commonalities across a large number of events
  • Great Communicator: You enjoy capturing processes in documentation and can create internal documentation such as accurate, concise bug reports, and reference material
  • Flexible: As part of a small but rapidly growing team in an international company, you are open to working flexible hours as needed to support our 24/7 infrastructure
  • Problem Solver: You have strong fundamentals in troubleshooting and are able to identify root causes and find workarounds for various issues
  • Curious and Passionate: You have passion, enthusiasm, and transferable skills, as we recognize that talent comes in many forms, not only with specific qualifications      
  • Service Driven: You understand the importance of service tickets and their tracking issues and solutions; you maintain meticulous documentation, ensuring all relevant information is captured accurately for future reference allowing for efficient problem-solving and overall improvements to our service quality      

 

What’s it like here?

At Copperleaf, culture is at the very core of who we are and what we do. We’re a world-class team of innovators that inspire one another to learn and continually push the limits of what’s possible. We cultivate an atmosphere of openness and support where all opinions and ideas are valued and encouraged, and where teamwork is key to success. We value a diverse environment and are proud to be an equal opportunity employer.

Founded in Vancouver, Canada, Copperleaf is committed to building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies and winner of Canada’s Most Admired Corporate Cultures, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation.

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com.

Apply for this position

Location: Southeast Asia (Singapore/Malaysia) – Remote Working

Role: Permanent Role

Copperleaf’s software helps some of the world’s largest organizations make better strategic decisions. Join our team as we continue to enable our clients to build more resilient and sustainable infrastructure.

We have an opening for a Senior Solutions Consultant to join our Technical Sales team to fill the role of technical expert on all Copperleaf solution offerings. You will be a key part of the sales process and know how to find customer’s pain points and resolve them using software.

Region & Travel:

Your role will be based between your home and client sites in Singapore/Malaysia and within Asia Pacific & Japan (in line with Government travel restrictions). Your schedule and home location are flexible – balance your time to suit you!

Responsibilities:

  • Solution Architecture
    • Developing technical solutions, project scoping, and enterprise architecture for prospective customers
    • Designing process improvements and helping prospects visualize and understand how Copperleaf solutions would fit in their enterprise
    • Providing input towards product advancements to meet emerging and competitive requirements in the marketplace
  • Product Sales and Demonstrations
    • Sales Meetings:
      • Preparing presentation materials and conducting relevant research to ensure adequate positioning of our product at prospect engagements
      • Presenting our products (slides, demonstrations) at sales engagements, from very early prospecting stages all the way through to final stages of a deal
      • Running discovery workshops to learn more about the prospects’ challenges and drawing insights to inform the sales approach
    • Demo Management:
      • Working with product teams to manage demo content, demo environments, demo scripts, and other technical requirements
    • Identifying and managing prospects at different seniority levels; developing sales strategies to reach a closed sale
    • Attending conferences/trade shows and working in Copperleaf’s booth to interact with prospects and provide ad hoc demonstrations as required
  • Technical Expertise
    • Completing proposals and responding to RFxs
    • Configurating software for custom demos

About You:

  • You have a genuine interest in creative solutions, learning new markets, and collaborating with cross-functional teams! Our Solutions Consultants continually develop expertise in the asset management domain, decision analytics, and the business and technical challenges of our clients’ markets
  • You know how to explain and teach concepts to a variety of stakeholders, and cater your presentation to their abilities and background
  • You’re a natural presenter - engaging and dynamic – and have experience presenting to and convincing senior management
  • You’re a problem solver – genuinely curious about our customers’ business challenges and motivated to help them navigate their challenges and succeed
  • You’re consultative, and know to influence, advise, and mediate
  • You have a strong team spirit, viewing ultimate success as that of the group, not the individual
  • You can think on the fly, dynamically navigating from problem to solution on your feet and in the same breath
  • You’re focused on the success of our team, partners and clients
  • You are empathetic and care deeply about helping clients with their challenges
  • You crave personal improvement, and don’t shy away from asking questions, sharing your opinion, and receiving feedback
  • You enjoy complex problem solving, and are able to keep sight of both the big picture and key details

Your Background:

You’re a Solutions Consultant with one or more of the following attributes;

  • Experience in software pre-sales with a complex product for at least 5 years or more
  • Before becoming a technical sales professional, you may have gained experience in software implementation
  • Knowledge or strong interest in our business domain; asset management and/or electricity, gas, water, transportation, oil & gas
  • Bachelor’s degree, preferably in a technical/engineering field

We recognize that talent comes in many forms, so we’re looking for passion, enthusiasm, and transferable skills!

What’s it like here?

At Copperleaf, we’re committed to building a great culture because we know it sets us apart. Culture is at the very core of everything we do, and it’s what makes people want to be part of the market-leading company we’re building. We are a global team of world-class innovators continually pushing the limits of what’s possible to deliver exceptional value and extraordinary experiences to our clients. To do that, we actively cultivate an open and supportive team environment, where diverse ideas and perspectives are encouraged and respected.

Headquartered in Vancouver, Canada, Copperleaf is building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies, winner of Canada’s Most Admired Corporate Cultures and the BC Tech Association’s Tech Culture of the Year, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation. We are also proud to be a proactive equal-opportunity employer.

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com.

Apply for this position

DevOps Team Lead

Location: Vancouver, Remote                                                                         

Copperleaf’s enterprise software helps some of the world’s largest firms make better strategic decisions. We have a track record of delivering award-winning, industry-changing solutions that enable our clients to operationalize their ESG and sustainability strategies. Our solutions empower them to build optimal investment plans that proactively manage risk, improve performance, and maximize value for every dollar spent. Join our team as we continue to enable our clients to build more resilient and sustainable infrastructure.

The opportunity:

The DevOps team is focused on optimizing the flow of delivery, and is involved in the following areas:

  • Support product development and operations teams by developing a consistent installation and
    deployment process to ensure a stable and reliable state for production systems
  • Understanding development and operations needs, produce solutions that support new features and enable increased development and deployment velocity through process and automation
  • Improve the reliability of our infrastructure through design, monitoring and optimization
  • Help engineers troubleshoot issues and collaborate on solutions
  • Education and sharing of DevOps best practices throughout the wider organization
  • Deploy, run, monitor and administer cloud native applications

Key responsibilities:

  • Ownership of the build and deployment infrastructure, maintain stability and uptime
  • Administration of Azure DevOps and security tooling as part of CI/CD and SSDLC
  • Coach, mentor and develop teammates to help them excel and reach their full potential
  • Foster a collaborative, high-performing team that is focused on delighting clients
  • Identify and promote areas for growth and improvement within the team
  • Collaborate with other teams to define and prioritize tasks for the team
  • Manage the backlog in collaboration with the team and other stakeholders
  • Champion the adoption of an Agile and DevSecOps mindset

Salary:

The typical hiring range for this position is from $140,000 CAD to $160,000 CAD annually. The salary offered is based on market location and may vary depending on skills, experience, and internal equity. We offer a comprehensive benefits package and perks as a part of our compensation package.

We encourage all qualified applicants to apply, regardless of their current salary expectations.

About you:

  • You have previous experience with people management and leading a team
  • You have experience with running cloud native applications
  • You can work across the organization, influencing beyond your direct responsibilities
  • You have proven experience driving organizational changes related to DevOps
  • You have hands-on experience with hyperscaler environments such as AWS and Azure, including container orchestration
  • You have a proven track record of managing stakeholder expectations
  • You are familiar with all aspects of the software release cycle
  • You enjoy contributing to a happy, high-functioning team, bringing attributes such as teamwork, empathy, respect, courtesy & discretion

We are not hung up on how many years of experience you may have working with certain technologies or performing in a leadership role.  However, we like to see skill, passion and creativity in the work you have accomplished.

What’s it like here?

At Copperleaf, culture is at the very core of who we are and what we do. We’re a world-class team of innovators that inspire one another to learn and continually push the limits of what’s possible. We cultivate an atmosphere of openness and support where all opinions and ideas are valued and encouraged, and where teamwork is key to success. We value a diverse environment and are proud to be an equal opportunity employer.

Founded in Vancouver, Canada, Copperleaf is committed to building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies and winner of Canada’s Most Admired Corporate Cultures, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation.

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com.

 

Apply for this position

Location: Australia (Working from Home)

Copperleaf’s software helps some of the world’s largest energy firms make better strategic decisions. We have a track record of delivering award-winning, industry-changing solutions that enable our clients to build more resilient and sustainable infrastructure.

We have an opening for a consultative Enterprise Sales Account Executive to join our team in Asia Pacific and Japan.

Responsibilities:

As one of Copperleaf’s Account Executives you will be assigned customer accounts and drive the identification and qualification of opportunities while executing account strategy and generating license, support and services revenues.  This role is focused on working with new accounts who are not currently Copperleaf clients.

Your role will include the following activities: 

  • Work with your assigned accounts to build a network of relationships across multiple functional areas and levels of the organization 
  • Deeply understand each account’s challenges and opportunities in the portfolio planning and asset management spaces.  Identify how Copperleaf can make a difference to the account’s business and to the personal success of our champions 
  • Co-create a solution roadmap with accounts where it makes sense for us to engage 
  • Drive the procurement and commercial processes to successfully close business. 
  • Lead a Copperleaf “deal team” to support both solution definition and sales process execution 
  • Champion the needs of your customer and your deal internally within Copperleaf 
  • Continuously gather knowledge of competitors and how to effectively position our solution  
  • Drive a sales process that will highlight our solution as a strategic advantage to the prospect 
  • Routinely discuss and communicate opportunity plan sales strategy with other members of the account team, as well as field and corporate management 
  • Maintain an accurate and documented pipeline of opportunities (prospects and suspects) within CRM  

Requirements:  

  • You naturally connect with people and make friends wherever you go 
  • You are focused on creating great outcomes for your customers and love to see their success 
  • You love challenges and are driven to win 
  • You have strong skills in problem solving and strategic thinking 
  • You have experience and are comfortable selling enterprise software to C level executives  
  • You know how to navigate complex organizations and have experience with complex software sales, solution selling and value based selling 
  • You can position new business within the account by developing, communicating and driving effective selling strategies that are based on a customer-specific value proposition 
  • You enjoy leading a cross-functional team to drive results 
  • You have dynamic presentation skills, the ability to articulate customer problems and challenges, and then link them to the value proposition 
  • You have general familiarity with consultative selling methodologies 
  • You will be able to visit clients or attending industry events in the region 
  • Experience in asset intensive industries such as Utilities, Oil & Gas, Mining, Public Sector or Transportation is desirable 

What’s it like here?

At Copperleaf, we’re committed to building a great culture because we know it sets us apart. Culture is at the very core of everything we do, and it’s what makes people want to be part of the market-leading company we’re building. We are a global team of world-class innovators continually pushing the limits of what’s possible to deliver exceptional value and extraordinary experiences to our clients. To do that, we actively cultivate an open and supportive team environment, where diverse ideas and perspectives are encouraged and respected.

Headquartered in Vancouver, Canada, Copperleaf is building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies, winner of Canada’s Most Admired Corporate Cultures and the BC Tech Association’s Tech Culture of the Year, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation. We are also proud to be a proactive equal-opportunity employer.

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com.

Apply for this position

Location: Japan (Working from Home)  

Role: Permanent Role 

Copperleaf’s software helps some of the world’s largest organizations make better strategic decisions. Join our team as we continue to enable our clients to build more resilient and sustainable infrastructure.

We have an opening for a Senior Solutions Consultant to join our Technical Sales team to fill the role of technical expert on all Copperleaf solution offerings. You will be a key part of the sales process and know how to find customer’s pain points and resolve them using software.

Location:

Your role will be based between your home and client sites in Japan or within Asia Pacific (in line with Government travel restrictions). Your schedule and home location are flexible – balance your time to suit you!

You will be delivering projects in Japanese, however business fluency in English is required for this role.

Responsibilities:

  • Product Sales and Demonstrations
    • Sales Meetings:
      • Presenting our products (slides, demonstrations) at Sales Meetings
      • Developing presentation materials
    • Demo Management:
      • Working with product teams to manage demo content, demo environments, demo scripts, and other technical requirements
    • Identifying and managing prospects, including sales strategy to reach a closed sale
    • Attending conferences/trade shows and working in Copperleaf’s booth to interact with prospects and provide ad hoc demonstrations as required
  • Solution Architecture
    • Developing technical solutions, project scoping, and enterprise architecture for prospective customers
    • Designing process improvements and help prospects visualize how Copperleaf solutions would fit in their enterprise
    • Providing input towards product advancements to meet emerging and competitive requirements in the marketplace
  • Technical Expertise
    • Completing proposals and responding to RFxs
    • Configuring software for custom demos

About You:

  • You have a genuine interest in creative solutions, learning new markets, and collaborating with cross-functional teams! Our Solutions Consultants continually develop expertise in the asset management domain, decision analytics, and the business and technical challenges of our clients’ markets
  • You know how to explain and teach concepts to a variety of stakeholders, and cater your presentation to their abilities and background
  • You’re a natural presenter - engaging and dynamic
  • You’re consultative, and know to influence, advise, and mediate
  • You have a strong team spirit, viewing ultimate success as that of the group, not the individual
  • You can think on the fly, dynamically navigating from problem to solution on your feet and in the same breath
  • You’re focused on the success of our team, partners and clients
  • You are empathetic and care deeply about helping clients with their challenges
  • You crave personal improvement, and don’t shy away from asking questions, sharing your opinion, and receiving feedback
  • You enjoy complex problem solving, and are able to keep sight of both the big picture and key details

Your Background:

You’re a Solutions Consultant with one or more of the following attributes;

  • Experience in software pre-sales with a complex product for at least 5 years or more
  • Before becoming a technical sales professional, you may have gained experience in software implementation
  • Knowledge or strong interest in our business domain; asset management and/or electricity, gas, water, transportation
  • Bachelor’s degree, preferably in a technical/engineering field

We recognize that talent comes in many forms, so we’re looking for passion, enthusiasm and transferable skills!

What’s it like here?

At Copperleaf, we’re committed to building a great culture because we know it sets us apart. Culture is at the very core of everything we do, and it’s what makes people want to be part of the market-leading company we’re building. We are a global team of world-class innovators continually pushing the limits of what’s possible to deliver exceptional value and extraordinary experiences to our clients. To do that, we actively cultivate an open and supportive team environment, where diverse ideas and perspectives are encouraged and respected.

Headquartered in Vancouver, Canada, Copperleaf is building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies, winner of Canada’s Most Admired Corporate Cultures and the BC Tech Association’s Tech Culture of the Year, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation. We are also proud to be a proactive equal-opportunity employer.

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com.

Apply for this position

Senior Consultant | UAE 

Own the software implementation lifecycle – deliver a quality experience tailored to each client 

 

Copperleaf’s software helps some of the world’s largest energy firms make better strategic decisions. Join our team as we continue to enable our clients to build more resilient and sustainable infrastructure. 

 

We have a track record of delivering award-winning, industry-changing solutions. This is a hands-on role in our Middle East team (Dubai) working directly with our customers; you will have consultancy experience ideally in projects related to either asset management, analytics or software development and implementation.  

 

Location and Languages:  

  •  The role location will be hybrid (Dubai office and home office). 
  • You will be expected to travel approximately 25-40% of your time, to work with clients across the Middle East region. 
  • Business fluency in English. Business or conversational proficiency in Arabic highly preferred 

 

Responsibilities 

  • Act as a key client interface for large and complex implementations, working with them to  
    understand and articulate their requirements, leveraging internal teams and expertise to implement innovative and elegant solutions that delight 
  • Working collaboratively with customers and partners at customer sites across the Middle East region . 
  • Owning the end-to-end process with our clients from scoping out requirements, system customization, integration and user training 

 

Qualifications & Considerations 

You’re a consultant with 5+ years' experience in one or more of the following attributes: 

  • You have a strong grasp of Asset Management concepts, including ISO55000 and IAM landscape 
  • You have customer facing consulting skills – you’re able to influence, advise, mediate, and control scope 
  • You know how to drive the efforts of internal & external teams to consistently achieve project landmarks over a 3 month to year rollout 
  • You have experience with software deployment technologies, networks, and databases 
  • Your technical skills are matched with an understanding of business processes  
  • You’re numerate with strong analytical skills and knowledge of operational research techniques such as simulation, optimisation, failure rate modelling, cost benefit analysis 
  • You have a technical degree in Engineering or similar related subject, or honed skills within the world of work   
  • You enjoy the consulting lifestyle – working in different cities, meeting new people, working with large organisations, able to respond to a multitude of challenges that makes a difference daily  
  • You have experience working with large industrial organizations in the region – Utilities, O&G, Transport/Rail sector, etc.  

 

We recognize that talent comes in many forms, so we’re looking for passion, enthusiasm and transferable skills. 

 

What’s it like here?  

At Copperleaf, we’re committed to building a great culture because we know it sets us apart. Culture is at the very core of everything we do, and it’s what makes people want to be part of the market-leading company we’re building. We are a global team of world-class innovators continually pushing the limits of what’s possible to deliver exceptional value and extraordinary experiences to our clients. To do that, we actively cultivate an open and supportive team environment, where diverse ideas and perspectives are encouraged and respected.  

Headquartered in Vancouver, Canada, Copperleaf is building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies, winner of Canada’s Most Admired Corporate Cultures and the BC Tech Association’s Tech Culture of the Year, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation.  

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com.  

 

Apply for this position

Senior Consultant - Central Europe

 

Copperleaf’s software helps some of the world’s largest energy firms make better strategic decisions. Join our team as we continue to enable our clients to build more resilient and sustainable infrastructure. 

We have a track record of delivering award-winning, industry-changing solutions. This is a hands-on role in our UK or European team working directly with our customers; you will have consultancy experience ideally in projects related to either asset management, analytics or software development and implementation. 

 

Location and Languages:  

  • You will be based in your home office in Germany or The Nertherlands 
  • You will be expected to travel approximately 25-40% of your time, to work with clients across the European region
  • Business fluency in English, German and/or Dutch 

 

Responsibilities

  • Act as a key client interface for large and complex implementations, working with them to 
    understand and articulate their requirements, leveraging internal teams and expertise to 
    implement innovative and elegant solutions that delight
  • Working collaboratively with customers and partners at customer sites across the European Region.
  • Owning the end-to-end process with our clients from scoping out requirements, system
  • Customization, integration and user training 

Qualifications & Considerations

  • You’re a Consultant with 5+ years experience in one or more of the following attributes:
  • You have customer facing consulting skills – you’re able to influence, advise, mediate, and control 
    scope
  • You know how to drive the efforts of internal & external teams to consistently achieve project 
    landmarks over a 3 month to year rollout
  • You have experience with software deployment technologies, networks, and databases
  • Your technical skills are matched with an understanding of business processes
  • You’re numerate with strong analytical skills and knowledge of operational research techniques 
    such as simulation, optimisation, failure rate modelling, cost benefit analysis
  • You have a technical degree in Engineering or similar related subject
  • You enjoy the consulting lifestyle – flying often, working in different cities, meeting new people, 
    working with large organisations, able to respond to a multitude of challenges that makes a 
    difference daily 

We recognize that talent comes in many forms, so we’re looking for passion, enthusiasm and transferable skills.

What’s it like here? 

At Copperleaf, we’re committed to building a great culture because we know it sets us apart. Culture is at the very core of everything we do, and it’s what makes people want to be part of the market-leading company we’re building. We are a global team of world-class innovators continually pushing the limits of what’s possible to deliver exceptional value and extraordinary experiences to our clients. To do that, we actively cultivate an open and supportive team environment, where diverse ideas and perspectives are encouraged and respected. 

Headquartered in Vancouver, Canada, Copperleaf is building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies, winner of Canada’s Most Admired Corporate Cultures and the BC Tech Association’s Tech Culture of the Year, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation. 

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com. 

Apply for this position

Consultant - Central Europe 

Copperleaf’s software helps some of the world’s largest energy firms make better strategic decisions. Join our team as we continue to enable our clients to build more resilient and sustainable infrastructure. 

We have a track record of delivering award-winning, industry-changing solutions. This is a hands-on role in our  European team working directly with our customers; you will have consultancy experience ideally in projects related to either asset management, analytics or software development and implementation. 

 

Location and Languages:  

  • You will be based in your home office in Germany or The Netherlands
  • You will be expected to travel approximately 25-40% of your time, to work with clients across the European region.
  • Business fluency in English, German and/or Dutch   

Responsibilities 

  • Work collaboratively with customers and partners at customer sites across Europe
  • Own the end to end process with our clients from scoping out requirements, system customisation, integration and user training

Qualifications & Considerations

You’re a Consultant with experience in one or more of the following attributes:

  • You have customer facing consulting skills 
  • You have experience with software deployment technologies, networks and databases
  • Your technical skills are matched with an understanding of business processes
  • You’re numerate with strong analytical skills and knowledge of operational research techniques such as simulation, optimisation, failure rate modelling, cost benefit analysis
  • You have a technical degree in Engineering (or similar related subject), or have worked with complex Enterprise Software solution
  • You enjoy the consulting lifestyle – travelling often, working in different cities, meeting new people, working with large organisations, able to respond to a multitude of challenges that makes a difference daily

 

We recognize that talent comes in many forms, so we’re looking for passion, enthusiasm and transferable skills.

 

What’s it like here? 

At Copperleaf, we’re committed to building a great culture because we know it sets us apart. Culture is at the very core of everything we do, and it’s what makes people want to be part of the market-leading company we’re building. We are a global team of world-class innovators continually pushing the limits of what’s possible to deliver exceptional value and extraordinary experiences to our clients. To do that, we actively cultivate an open and supportive team environment, where diverse ideas and perspectives are encouraged and respected. 

Headquartered in Vancouver, Canada, Copperleaf is building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies, winner of Canada’s Most Admired Corporate Cultures and the BC Tech Association’s Tech Culture of the Year, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation. 

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com. 

Apply for this position

Customer Success Manager – UK Or Denmark  ( Remote Working ) 

 

Copperleaf’s software helps some of the world’s largest firms make better strategic decisions, and have a track record of delivering award-winning, industry-changing solutions. 

As the European team continues to expand, we’re looking for a Customer Success Manager.   

This is an account management role, including consultative sales and general relationship management. The successful candidate will be required to manage Copperleaf’s relationships at various levels of our accounts, helping our clients to get the most from our implementation as well as identifying and securing additional expansion opportunities at those accounts. Copperleaf has 90% referenceability of our client base with high levels of customer satisfaction. The successful candidate will be responsible for maintaining and improving these high levels of customer satisfaction, ensuring we adapt our offering as our clients needs evolve over time. Having a strong understanding of our clients emerging needs, their existing solution space and the stakeholders involved will be critical to achieving this. 

Location:  

  • You will be based in your home office in the UK or Denmark, and you will be expected to travel 25% of your time 

 

Responsibilities: 

Copperleaf sells into asset intensive organizations and companies that deal with competing priorities in their capital planning, asset management and portfolio decision making. To be successful in this dynamic and changing environment, the ideal candidate will: 

  • Be deeply interested and passionate about how customers use Copperleaf’s technology to solve business problems and make better decisions 
  • Actively engage with prospective stakeholders within our existing client base to develop relationships at various levels within the organization and particularly at a senior executive level 
  • Develop and maintain trusted advisor relationship with key decision makers 
  • Ability to navigate complex organizations to understand often unspoken drivers and needs 
  • Champion the resolution of customer issues as they arise by marshalling resources within the Copperleaf organization 
  • Identify, pursue and close new sales opportunities at existing accounts through the successful execution of the sales process. 
  • Be highly ambitious and motivated by targets for sales and customer satisfaction 
  • Leveraging your strong technical understanding of our solution, you will work with our customers to develop and describe ideas for improvement

 

Requirements:  

  • 5+ years of experience in a Consulting, Advisory or Solution Sales role working with enterprise accounts
  • Experience in a technical consulting or software implementation role an advantage
  • Experience at ‘being the face’ of the organisation, managing relationships with key stakeholders to understand client needs, identify and close opportunities as well as resolving issues 
  • Experience at classifying stakeholders and acting on the findings of that engagement 
  • Have effective communication skills with the ability to both understand and articulate challenges, solutions and benefits 
  • Familiarity with consultative selling methodologies including leading and acting on discovery workshops 
  • A bias for action and the ability to operate independently 
  • Leadership experience – an ability to bring a broad range of individuals with you in order to enact change 
  • Experience speaking and presenting in front of both small and large groups 
  • A background in the utility and/or transport industry is highly preferred 

 

About You: 

We recognize that talent comes in many forms, so we’re looking for passion, enthusiasm and transferable skills. 

 

What’s it like here? 

 

We’ve been building our EMEA team since 2014, and now have over 50 amazing team members across the UK, EU and Middle East. We are a dynamic and disruptive organisation offering exciting opportunities for growth and innovation, focussed on enabling our clients to build more resilient and sustainable infrastructure, one decision at a time  

At Copperleaf, culture is at the very core of who we are and what we do. We’re a world-class team of innovators that inspire one another to learn and continually push the limits of what’s possible. We cultivate an atmosphere of openness and support where all opinions and ideas are valued and encouraged, and where teamwork is key to success. We value a diverse environment and are proud to be an equal opportunity employer. 

 

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com 

 

Apply for this position

Copperleaf’s enterprise software helps some of the world’s largest energy firms make better strategic decisions. We have a track record of delivering award-winning, industry-changing solutions. Join our team as we continue to enable our clients to build more resilient and sustainable infrastructure.

We are looking for a Senior Consultant to join our Customer Experience team in Canada to deliver quality software implementations tailored to each client. This is a hands-on role working directly with our customers on site, you will have consultancy experience ideally in projects related to either engineering, analytics, or software development. You’ll be contributing to the design of future-state processes for some of the world’s largest companies, building complex valuation and risk models, and relied upon as an expert in a variety of fields.

Location:

Your role will be based between your home and client sites in the Americas (US, Canada, Latin America). You can expect to be on the road up to 50-60% of the time visiting clients. Your schedule and home location are flexible – balance your time to suit you!

The typical hiring range for this position is from $100,000 to $140,000 CAD annually + bonus and incentives. The base salary offered is based on market location and may vary depending on skills, experience, and internal equity. As part of our compensation package permanent employees in this position may be eligible for our company bonus program and equity offerings, subject to eligibility requirements. We encourage all qualified applicants to apply, regardless of their current salary expectations.

Responsibilities:

  • Own the end-to-end software implementation process with our clients from scoping out requirements, system customization, integration and user training/workshops 
  • Work collaboratively with customers and partners at customer sites across [Region].
  • Conduct assessments on project capacities and timelines. 
  • Conduct implementation planning and setup activities for each stage of the project. 
  • Design business practices and procedures. 
  • Provide project-related insight and suggestions/advice to client and team members. 
  • Liaise with senior management and stakeholders on project details and timelines. 
  • Present strategic suggestions relating to the implementation of the projects. 
  • Identify, report, and resolve key project issues. 
  • Ensure that all project and implementation related documents are up to date. 

About You:

You’re a Consultant with 5+ years of experience in one or more of the following attributes:

  • You have customer facing consulting skills – you’re able to influence, advise, mediate and control scope.
  • You know how to drive the efforts of internal & external teams to consistently achieve project landmarks over a 3 month to year software implementation.
  • Your technical skills are matched with an understanding of business processes.
  • You have experience with software deployment technologies, networks and databases.
  • You are numerate with strong analytical skills and knowledge of operational research techniques such as simulation, optimization, failure rate modelling, cost benefit analysis.
  • You have a technical degree in Engineering or similar related subject.
  • You enjoy the consulting lifestyle – meeting new people, working with large organizations, able to respond to a multitude of challenges that makes a difference daily.
  • Verbal and written fluency in English required.
  • Spanish and/or French proficiency desired

We recognize that talent comes in many forms, so we’re looking for passion, enthusiasm and transferable skills.

What’s it like here?

At Copperleaf, we’re committed to building a great culture because we know it sets us apart. Culture is at the very core of everything we do, and it’s what makes people want to be part of the market-leading company we’re building. We are a global team of world-class innovators continually pushing the limits of what’s possible to deliver exceptional value and extraordinary experiences to our clients. To do that, we actively cultivate an open and supportive team environment, where diverse ideas and perspectives are encouraged and respected.

Headquartered in Vancouver, Canada, Copperleaf is building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies, winner of Canada’s Most Admired Corporate Cultures and the BC Tech Association’s Tech Culture of the Year, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation.

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com.

Apply for this position

Copperleaf’s enterprise software helps some of the world’s largest energy firms make better strategic decisions. We have a track record of delivering award-winning, industry-changing solutions. Join our team as we continue to enable our clients to build more resilient and sustainable infrastructure.

We are looking for a Consultant to join our Customer Experience team in Canada to deliver quality software implementations tailored to each client. This is a hands-on role working directly with our customers on site, you will have consultancy experience ideally in projects related to either engineering, analytics, or software development. You’ll be helping some of the world’s largest companies make better decision by managing innovative projects, configuring new technologies, analyzing data and building benefit and risk models.

Location:

Your role will be based between your home and client sites in the Americas (US, Canada, Latin America). You can expect to be on the road up to 50-60% of the time visiting clients. Your schedule and home location are flexible – balance your time to suit you!

The typical hiring range for this position is from $80,000 to $110,000 CAD annually + bonus and incentives. The base salary offered is based on market location and may vary depending on skills, experience, and internal equity. As part of our compensation package permanent employees in this position may be eligible for our company bonus program and equity offerings, subject to eligibility requirements. We encourage all qualified applicants to apply, regardless of their current salary expectations.

Responsibilities

  • Working collaboratively with customers and partners at customer sites across the Americas.
  • Owning the end to end process with our clients from scoping out requirements, system customization, integration and user training.

About you:

You’re a Consultant with 2+ years experience in one or more of the following attributes:

  • You have customer facing consulting skills – you’re able to influence, advise, mediate and control scope.
  • You know how to drive the efforts of internal & external teams to consistently achieve project landmarks over a 3 month to year software implementation.
  • You have experience with software deployment technologies, networks and databases.
  • Your technical skills are matched with an understanding of business processes.
  • You’re numerate with strong analytical skills and knowledge of operational research techniques such as simulation, optimisation, failure rate modelling, cost benefit analysis.
  • You have a technical degree in Engineering or similar related subject.
  • You enjoy the consulting lifestyle – flying often, working in different cities, meeting new people, working with large organizations, able to respond to a multitude of challenges that makes a difference daily.
  • Verbal and written fluency in English required.
  • Spanish and/or French proficiency desired.

We recognize that talent comes in many forms, so we’re looking for passion, enthusiasm and transferable skills.

What’s it like here?

At Copperleaf, we’re committed to building a great culture because we know it sets us apart. Culture is at the very core of everything we do, and it’s what makes people want to be part of the market-leading company we’re building. We are a global team of world-class innovators continually pushing the limits of what’s possible to deliver exceptional value and extraordinary experiences to our clients. To do that, we actively cultivate an open and supportive team environment, where diverse ideas and perspectives are encouraged and respected.

Headquartered in Vancouver, Canada, Copperleaf is building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies, winner of Canada’s Most Admired Corporate Cultures and the BC Tech Association’s Tech Culture of the Year, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation.

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com.

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Senior Consultant - UK

 

Copperleaf’s software helps some of the world’s largest energy firms make better strategic decisions. Join our team as we continue to enable our clients to build more resilient and sustainable infrastructure. 

We have a track record of delivering award-winning, industry-changing solutions. This is a hands-on role in our UK team working directly with our customers; you will have consultancy experience ideally in projects related to either asset management, analytics or software development and implementation. 

 

Location and Languages:  

  • You will be based in your home office in UK 
  • You will be expected to travel approximately 25-40% of your time, to work with clients across the UK region
  • Business fluency in English. Another language would be advantageous.  

 

Responsibilities

  • Act as a key client interface for large and complex implementations, working with them to 
    understand and articulate their requirements, leveraging internal teams and expertise to 
    implement innovative and elegant solutions that delight
  • Working collaboratively with customers and partners at customer sites across the UK 
  • Owning the end-to-end process with our clients from scoping out requirements, system
  • Customization, integration and user training 

Qualifications & Considerations

  • You’re a Consultant with 5+ years experience in one or more of the following attributes:
  • You have customer facing consulting skills – you’re able to influence, advise, mediate, and control 
    scope
  • You know how to drive the efforts of internal & external teams to consistently achieve project 
    landmarks over a 3 month to year rollout
  • You have experience with software deployment technologies, networks, and databases
  • Your technical skills are matched with an understanding of business processes
  • You’re numerate with strong analytical skills and knowledge of operational research techniques 
    such as simulation, optimisation, failure rate modelling, cost benefit analysis
  • You have a technical degree in Engineering or similar related subject
  • You enjoy the consulting lifestyle – flying often, working in different cities, meeting new people, 
    working with large organisations, able to respond to a multitude of challenges that makes a 
    difference daily 

We recognize that talent comes in many forms, so we’re looking for passion, enthusiasm and transferable skills.

What’s it like here?

 We’ve been building our EMEA team since 2014, and now have over 70 amazing team members across the UK, EU and Middle East. We are a dynamic and disruptive organisation offering exciting opportunities for growth and innovation, focussed on enabling our clients to build more resilient and sustainable infrastructure, one decision at a time

At Copperleaf, culture is at the very core of who we are and what we do. We’re a world-class team of innovators that inspire one another to learn and continually push the limits of what’s possible. We cultivate an atmosphere of openness and support where all opinions and ideas are valued and encouraged, and where teamwork is key to success. We value a diverse environment and are proud to be an equal opportunity employer.

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com

Apply for this position

Consultant - UK 

Copperleaf’s software helps some of the world’s largest energy firms make better strategic decisions. Join our team as we continue to enable our clients to build more resilient and sustainable infrastructure. 

We have a track record of delivering award-winning, industry-changing solutions. This is a hands-on role in our UK team working directly with our customers; you will have consultancy experience ideally in projects related to either asset management, analytics or software development and implementation. 

 

Location and Languages:  

  • You will be based in your home office in UK.
  • You will be expected to travel approximately 25-40% of your time, to work with clients across the UK.
  • Business fluency in English. Another language would be advantageous.  

Responsibilities 

  • Work collaboratively with customers and partners at customer sites across UK.
  • Own the end to end process with our clients from scoping out requirements, system customisation, integration and user training

Qualifications & Considerations

You’re a Consultant with experience in one or more of the following attributes:

  • You have customer facing consulting skills 
  • You have experience with software deployment technologies, networks and databases
  • Your technical skills are matched with an understanding of business processes
  • You’re numerate with strong analytical skills and knowledge of operational research techniques such as simulation, optimisation, failure rate modelling, cost benefit analysis
  • You have a technical degree in Engineering (or similar related subject), or have worked with complex Enterprise Software solution
  • You enjoy the consulting lifestyle – travelling often, working in different cities, meeting new people, working with large organisations, able to respond to a multitude of challenges that makes a difference daily

 

We recognize that talent comes in many forms, so we’re looking for passion, enthusiasm and transferable skills.

 

What’s it like here? 

At Copperleaf, we’re committed to building a great culture because we know it sets us apart. Culture is at the very core of everything we do, and it’s what makes people want to be part of the market-leading company we’re building. We are a global team of world-class innovators continually pushing the limits of what’s possible to deliver exceptional value and extraordinary experiences to our clients. To do that, we actively cultivate an open and supportive team environment, where diverse ideas and perspectives are encouraged and respected. 

Headquartered in Vancouver, Canada, Copperleaf is building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies, winner of Canada’s Most Admired Corporate Cultures and the BC Tech Association’s Tech Culture of the Year, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation. 

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com. 

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Senior Systems Engineer (Cloud Ops), APJ

Location: New Zealand (Remote working- Work from home)

Copperleaf is growth company expanding its client SaaS offering. The Cloud Operations team is looking for a Senior Cloud Engineer to help us operate the service as well as ensuring its reliability and manageability as it grows.

As a Senior CloudOps Engineer, you will be involved in the following:

  • Executing and leading projects with full delivery, advancing our service offering and infrastructure.
  • Mentoring junior team members.
  • Operational tasks, including incident and problem management, client support, and ensuring the timely deployment and successful execution of the Copperleaf product suite. This involves troubleshooting issues, coordinating with cross-functional teams, and maintaining high standards of service delivery.
  • Collaboratively contributing to the development of infrastructure health monitoring and reporting.
  • Implementing best practice procedures for deployment and automation.
  • Documenting and identifying failure modes related to hosted solutions.
  • Innovating new strategies to manage site reliability.

 We are seeking applicants with extensive knowledge of cloud technologies and solutions:

  • At least 5 years of experience working in development, engineering, QA, and/or IT operations team(s) with a focus on programming and scripting of solutions to manage systems automation and cloud infrastructure reliability.
  • Proven experience building, operating and supporting high availability, secure, complex customer-facing systems at scale in a 24x7 environment.
  • Proficiency in higher-level languages (e.g., Python, Java, NodeJS).
  • AWS, Azure, Linux, Windows, and networking fundamentals.
  • Significant experience in configuration and maintenance of applications such as web servers, load balancers, Oracle databases, and cloud environments.

We recognize that talent comes in many forms, so we’re looking for passion, enthusiasm, and transferable skills.

Please be:

  • Detail-Oriented: You have an eye for detail and can identify trends and commonalities across a large number of events.
  • Great Communicator: You enjoy capturing processes in documentation and can create internal documentation such as accurate, concise bug reports, and reference material.
  • Flexible: As part of a small but rapidly growing team in an international company, you are open to working flexible hours as needed to support our 24/7 infrastructure.
  • Problem Solver: You have strong fundamentals in troubleshooting and are able to identify root causes and find workarounds for various issues.
  • Curious and Passionate: You have a natural curiosity and a passion for learning new information.
  • Service Driven: You understand the importance of service tickets and the importance they hold in tracking issues and solutions. You maintain meticulous notes, ensuring all relevant information is captured accurately for future reference.

What’s it like here?

At Copperleaf, we’re committed to building a great culture because we know it sets us apart. Culture is at the very core of everything we do, and it’s what makes people want to be part of the market-leading company we’re building. We are a global team of world-class innovators continually pushing the limits of what’s possible to deliver exceptional value and extraordinary experiences to our clients. To do that, we actively cultivate an open and supportive team environment, where diverse ideas and perspectives are encouraged and respected.

Headquartered in Vancouver, Canada, Copperleaf is building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies, winner of Canada’s Most Admired Corporate Cultures and the BC Tech Association’s Tech Culture of the Year, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation. We are also proud to be a proactive equal-opportunity employer.

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com.

Apply for this position

Location: Canada or US, within an hour of a major airport 

Copperleaf’s software helps some of the world’s largest organizations make better strategic decisions. Join our team as we continue to enable our clients to build more resilient and sustainable infrastructure.

We have an opening for a Solutions Consultant to join our Sales team to fill the role of product expert on all Copperleaf solution offerings. You will play a key role in the sales process, uncovering our clients’ pain points and creatively determining how to solve them with Copperleaf software.

Region & Language:

Your role will be based between your home, the Copperleaf office (if in Vancouver), and clients across North America. You can expect to be on the road around 20-30% of the time visiting clients. Your schedule and home location are flexible – balance your time to suit you!

Responsibilities:

  • Product Sales and Demonstrations
    • Sales Meetings:
      • Presenting our products (slides, demonstrations) at Sales Meetings
      • Developing presentation materials
    • Demo Management:
      • Working with product teams to manage demo content, demo environments, demo scripts, and other technical requirements
    • Working with an Account Executive to identify and manage prospects, including sales strategy to reach a closed sale 
    • Build trusting relationships with Copperleaf prospects and partners
    • Attending conferences/trade shows and working in Copperleaf’s booth to interact with prospects and provide ad hoc demonstrations
  • Solutioning 
    • Designing solutions and enterprise data flows for prospective clients
    • Designing process improvements and helping prospects visualize how Copperleaf solutions would fit within their enterprise
    • Providing input towards product advancements to meet emerging and competitive requirements in the marketplace
  • Technical Expertise
    • Scoping projects, writing sales proposals and responding to RFXs
    • Configuring software for custom demonstrations

About You:

  • You have a genuine interest in creative solutions, learning new markets, and collaborating with cross-functional teams! Our Solutions Consultants continually develop expertise in the asset management domain, decision analytics, and the business and technical challenges of our clients’ markets.
  • You are empathetic and care deeply about helping clients with their challenges
  • You’re a curious person and voracious learner, eager to tackle new skills and knowledge
  • You crave personal improvement, and don’t shy away from asking questions, sharing your opinion, and receiving feedback
  • You enjoy complex problem solving, and are able to keep sight of both the big picture and key details
  • You know how to explain and teach concepts to a variety of stakeholders, and cater your presentation to their abilities and background
  • You’re a natural presenter - engaging and dynamic
  • You’re consultative, and know how to influence, advise, and mediate
  • You have a strong team spirit, viewing ultimate success as that of the group, not the individual
  • You can think on the fly, dynamically navigating from problem to solution on your feet and in the same breath

Your Background:

  • Bachelor’s degree or equivalent work experience
  • Experience in a software pre-sales role or experience in software implementation to large enterprise is an asset, but not required
  • Additional language proficiency in French or Spanish is an asset, but not required

We recognize that talent comes in many forms, so we’re looking for passion, enthusiasm and transferable skills!

The typical hiring range for this position is from $85,000 to $155,000 CAD annually + bonus and incentives. The base salary offered is based on market location and may vary depending on skills, experience, and internal equity. As part of our compensation package permanent employees in this position may be eligible for our company bonus program and equity offerings, subject to eligibility requirements. We encourage all qualified applicants to apply, regardless of their current salary expectations.

What’s it like here?

At Copperleaf, culture is at the very core of who we are and what we do. We’re a world-class team of innovators that inspire one another to learn and continually push the limits of what’s possible. We cultivate an atmosphere of openness and support where all opinions and ideas are valued and encouraged, and where teamwork is key to success. We value a diverse environment and are proud to be an equal opportunity employer.

Founded in Vancouver, Canada, Copperleaf is committed to building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies and winner of Canada’s Most Admired Corporate Cultures, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation.

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com

Apply for this position

Location: Remote working within the Asia-Pacific & Japan region.

We currently have an opening for a Director Client Experience, Asia Pacific and Japan.  This role reports to the Managing Director, APJ with a dotted line to the Global Vice President, Client Experience and has overall responsibility for the successful delivery of all projects in the region and the ongoing success of our clients.

The Director Client Experience (CX) is responsible to ensure we deliver the “Copperleaf Experience” during the:

  • Initial implementation of our solution;
  • Delivery of additional professional services as contracted, and;
  • Support period.

(S)he is expected to personify the Copperleaf Culture and in particular, our drive to:

  • Provide Extraordinary Client Experiences, and
  • Deliver Exceptional Value

The Director of Client Experience is also expected to contribute to the leadership of the worldwide Client Experience team and will work with other team members to support the continued improvement of Copperleaf’s processes and service delivery methodology. 

Keys to Success:

Copperleaf sells into an early-stage and growing market in the area of asset investment planning and management. To be successful in this dynamic and changing environment, the ideal candidate will:

  • Understand and put into action the Copperleaf culture
  • Possess strong individual consulting skills
  • Continually develop expertise in the asset management domain, in decision analytics, in the business and technical challenges of our clients’ vertical markets and in the capabilities of the Copperleaf software suite.
  • Have a great ability to motivate a team
  • Possess the ability to innovate to create high value
  • Possess the ability to think laterally on the fly
  • Have a passion for recognizing opportunities that would enhance the value of Copperleaf’s solution
  • Have experience contributing to and supporting sales pursuits to prospective and existing clients
  • Be a fast learner, open to new ideas
  • Be totally focused on the success of our team, partners and clients
  • Communicate well with clients, partners, sales, marketing, and Copperleaf’s leadership team
  • Be comfortable with ambiguity as the market evolves

Responsibilities:

Primary responsibility is to create exceptional value for our clients, partners and shareholders through excellence in the delivery of professional service engagements to our clients in the APJ region.

The Director, Client Experience will also be required to occasionally take direct, hands-on responsibility for key projects and to contribute as a principal consultant. This is anticipated to be less than 20% of the total workload for this role. Primarily, this role will achieve success through the development, mentoring and deployment of CX team members.  Delegation of workload to achieve scalable systems and processes will be key to success.

Specifically:

  • Ensure that 100% of regional projects are successfully delivered to clients
  • Ensure that we capture value for the work we undertake with clients, and maintain great working relationships with our clients
  • Responsible for planning, scheduling, prioritizing, coordinating, delivering, billing and transitioning our APJ clients to support
  • Work with practice leads to co-ordinate resourcing and utilization across practice areas
  • Co-ordinate with regional directors in other geographies to provide mutual support as it makes sense
  • Build a world class professional services team in APJ that delivers high client satisfaction (engagements delivered on scope, on budget, on schedule and on quality)
  • Ensure that all client engagements are well planned, and work with the relevant practice leads to ensure that all resources required to fulfill the engagement including client and partner resources as well as Copperleaf resources outside the CX team are scheduled
  • Work with the Managing Director, APJ and Global VP, Client Experience to develop an APJ CX staffing plan to meet forecast client needs
  • Assign resources to support various pre-sales activities as requested to deliver on Copperleaf’s overall goals
  • Understand and practice the Copperleaf culture and model the culture for team members, partners and clients
  • Responsible for 360 reviews of all direct reports
  • Responsible to provide timely feedback to team members to help increase their performance and personal satisfaction
  • Regularly communicate client updates to the regional and global management teams. Deliver timely reports of team activities

Qualifications

The successful candidate must:

  • Work well in a team environment
  • Have a successful track record leading professional services teams, or related teams
  • Overall experience in serving clients for over 5 years
  • Experience in large software system deployments for over 5 years
  • Experience in AIPM and the successful implementation of AIPM solutions or related a bonus
  • Bachelor, Masters or PHD in relevant discipline (e.g. engineering, computer science, physics, mathematics)

What’s it like here?

At Copperleaf, culture is at the very core of who we are and what we do. We’re a world-class team of innovators that inspire one another to learn and continually push the limits of what’s possible. We cultivate an atmosphere of openness and support where all opinions and ideas are valued and encouraged, and where teamwork is key to success. We value a diverse environment and are proud to be an equal opportunity employer.

Founded in Vancouver, Canada, Copperleaf is committed to building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies and winner of Canada’s Most Admired Corporate Cultures, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation.

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com.

 

Apply for this position

Location:  North America – Remote Working

Copperleaf’s software helps some of the world’s largest energy firms make better strategic decisions. We have a track record of delivering award-winning, industry-changing solutions that enable our clients to build more resilient and sustainable infrastructure.

We have an opening for a consultative Enterprise Sales Account Executive to join our team in the United States and Canada.

Responsibilities:

As one of Copperleaf’s Account Executives you will be assigned customer accounts and drive the identification and qualification of opportunities while executing account strategy and generating license, support and services revenues.  This role is focused on working with new accounts who are not currently Copperleaf clients.

Your role will include the following activities:

  • Work with your assigned accounts to build a network of relationships across multiple functional areas and levels of the organization
  • Deeply understand each account’s challenges and opportunities in the portfolio planning and asset management spaces.  Identify how Copperleaf can make a difference to the account’s business and to the personal success of our champions
  • Co-create a solution roadmap with accounts where it makes sense for us to engage
  • Drive the procurement and commercial processes to successfully close business.
  • Lead a Copperleaf “deal team” to support both solution definition and sales process execution
  • Champion the needs of your customer and your deal internally within Copperleaf
  • Continuously gather knowledge of competitors and how to effectively position our solution
  • Drive a sales process that will highlight our solution as a strategic advantage to the prospect
  • Routinely discuss and communicate opportunity plan sales strategy with other members of the account team, as well as field and corporate management
  • Maintain an accurate and documented pipeline of opportunities (prospects and suspects) within CRM

Requirements:

  • You naturally connect with people and make friends wherever you go
  • You are focused on creating great outcomes for your customers and love to see their success
  • You love challenges and are driven to win
  • You have strong skills in problem solving and strategic thinking
  • You have experience and are comfortable selling enterprise software to C level executives
  • You know how to navigate complex organizations and have experience with complex software sales, solution selling and value based selling
  • You can position new business within the account by developing, communicating and driving effective selling strategies that are based on a customer-specific value proposition
  • You enjoy leading a cross-functional team to drive results
  • You have dynamic presentation skills, the ability to articulate customer problems and challenges, and then link them to the value proposition
  • You have general familiarity with consultative selling methodologies
  • You enjoy travelling and are willing to spend 50% of your time visiting clients or attending industry events in the region (during COVID, travel expectations will vary based on target account locations and relevant Copperleaf guidelines, account guidelines, and local/federal regulations)
  • Experience in asset intensive industries such as Utilities, Oil & Gas, Mining, Public Sector or Transportation is desirable

What’s it like here?

At Copperleaf, culture is at the very core of who we are and what we do. We’re a world-class team of innovators that inspire one another to learn and continually push the limits of what’s possible. We cultivate an atmosphere of openness and support where all opinions and ideas are valued and encouraged, and where teamwork is key to success. We value a diverse environment and are proud to be an equal opportunity employer.

Founded in Vancouver, Canada, Copperleaf is committed to building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies and winner of Canada’s Most Admired Corporate Cultures, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation.

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com.

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