Copperleaf Culture: How We Connect and Work with Our CustomersBy Judi Hess
At Copperleaf™, we are passionate about our culture. It is at the very core of who we are and what we do, and we believe it powers our success. Culture is not simply focused on employee experience, but something much more considerable than that. It is how we think, act and interact with each other and with our customers, partners, shareholders, and the greater community at large. It is something that is felt far and wide—well beyond the borders of our organization. Most importantly, culture affects how we connect and work with our customers.
Our culture drives us to deliver exceptional value and provide extraordinary experiences for our customers—who we view as the center of our world. We’ve intentionally set a very high bar for ourselves: it’s not enough to just do a good job for our customers, we want to exceed their expectations and make them tremendously successful. Our culture promotes respect and understanding and encourages active listening to truly understand what our customers are trying to achieve so that we can help them reach those goals.
We also work hard to be agile. Being able to quickly adapt to new customer needs and changes in their business allows us to find innovative solutions to challenging problems. Our company takes pride in developing creative solutions that deliver value to our customers and ensure their current and future success—and if we ever come up short, we will go the extra mile to make it right.
Continuous improvement is another one of the main principles of our culture. The mentality of continuous improvement extends throughout our entire team, with everyone constantly thinking about ways to improve our processes, produce better products, and create more value for our customers.
In this pursuit of excellence however, we don’t lose sight of having fun or simple kindness. Fun and kindness permeate everything we do and influence how we treat our employees and how we connect with our customers. I believe that in the end, it’s all about authenticity, trust and respect.
But don’t just listen to me, watch this video to experience our culture firsthand! In this video, members of the Copperleaf Community—including the BC Government, United Energy, Duke Energy, Southern California Edison, Landsvirkjun, and CitiPower Powercor—share their thoughts on our culture and discuss how it impacts their experience working with us: